At DreamFurniture.com we are confident you will be happy and satisfied with
your purchase. We stand behind our products and services. If for any reason you
are not satisfied with your purchase, we will assist with a prompt return and refund the amount of your
purchase excluding shipping charges for outbound and inbound. We do NOT charge RESTOCKING FEES**, excluding Custom and Special order items.!
** Custom and Special Orders - NO returns and refunds will be provided for Custom and Special order items.
30 days money back guarantee, excluding Custom and Special order items.
You may return your purchase for any reason within 30 days of receipt for an
exchange or a refund of the merchandise value. In order to properly return the
item, it must be in new and unused and securely packaged inside its original
packaging. Unfortunately, we cannot accept returns of products that have been
assembled or modified.
For Fedex / UPS shipments you will receive detailed instructions how to return
the items from your nearest location. For Truck deliveries we will pick up the
merchandise from the location where the shipment was delivered
Returns will be sent to the location where originaly it shipped from.
Mattress and Bedding returns
We cannot accept the returns of any mattress or bedding for hygiene reasons.
How to return an item or multiple items
- please follow the steps below
- Please login to your account and click on my account.
- Find your order number and click on
- At the bottom of the page you will find
RMA request. Please fill out all informaiton and submit.
- Once we receive your request we will
process the return order and email you RMA # with instructions.
- Please make sure you print the document
and place the document in each box you are returning.
- Once we receive the returned
merchandise, we will refund your purchase.
Did the order or item arrive damaged?
Our products are well-packaged to withstand damage during shipping. We
double-box many items and we refuse to carry products that are easily damaged
during shipping. If an item looks damaged or if parts are missing, you may
order replacement parts by email firstname.lastname@example.org. We will make
every effort to help you obtain the necessary replacements as quickly as
possible at no extra cost to you.
If your order is shipping by Truck Freight, or White Glove, please note the
important instructions below
- Even if the package appears only slightly damaged, write "Package
Damaged" when you sign for delivery. This is VERY important. If the
package looks significantly damaged, you may refuse delivery of the package.
The damaged package will be returned to us and we will send you a new one. If
you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the
package and find that parts are missing or damaged, please contact us right
away and we will ship to you the replacement parts free of charge. If a product
arrives damaged, or we made an error, and it cannot be remedied with either a
full replacement or replacement parts, we will pay the shipping costs to return
the item to our warehouse. If your item is problematic due to a manufacturer's
defect, we can either replace the defective part, or if necessary, the entire