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FAQs

 
Can I cancel an item or order?  by 

You may cancel an item or order that has not shipped out of our warehouse by contacting us. Unfortunately, once the item or order has been shipped, we cannot cancel it.

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Can I return an item?  by 

Please visit the Return Policy page for more information.

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Do I need to assemble my items?  by 

Most of the items that we carry are fully assembled. For items that require assembly, you will receive assembly instructions with your package.

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Do you charge sales tax?  by 

We are only required to charge sales tax in the state of California and New Jersey. The rate varies based on the delivery destination. Colorado purchasers: Sales or Use Tax is due on certain purchases and the state of Colorado may require you to file a Sales or Use Tax Return.

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Do you ship to Canada and/or overseas?  by 

We do not ship to Canada and/or overseas at this time.

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How can I check the status of my order?  by 

To check the status of your order, sign in to My Account. Click on Order History to view your previous orders. Please allow 24-hours for status to become available after the order is placed.

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How can I get another assembly instruction manual?  by 

We have all of our instructions manuals on the Assembly Instructions page. You can download the manual as a PDF file. If you do not see your item, please contact us and we will email you a PDF copy.

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How do I make a payment?  by 

Payments are required at the time of purchase. We accept all major credit cards, Payal, and Google checkout. Orders submitted with incorrect billing information will need to be verified and shipment will be delayed. For security and authentication purposes, the billing address provided with your order must match the billing address associated with the credit card being used to make the purchase.

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How long does it take to ship items?  by 

Shipping by FedEx Ground takes 4-7 business days. Shipping by Truck Freight takes 7-10 business days.

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How much is shipping?  by 

For detailed information, Please visit the Shipping Information page.

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I cannot view images from your website in my browser  by 

The Dream Furniture website is best viewed with Internet Explorer or Firefox, along with a screen resolution of 1024 x 768. If you are having difficulties, you may need to update your browser.

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I received the wrong item  by 
If you feel you have received the wrong item, please contact us within 72 hours of receiving the item.

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Is my credit card information secured?  by 

Dream Furniture uses Secure Sockets Layer (SSL) technology. Information is sent in an encrypted format that only Dream Furniture can read. Users will see Comodo lock icon that assures they are interacting on a secured domain. In addition, Dream Furniture does not store credit card information.

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My item is missing parts  by 

Please identify which part is missing in the instruction manual included with your item. Contact us with this information and the shipping address you need the part sent to.

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My order never arrived  by 

Sign in to My Account to view your order status. Be sure that all of the items in your order have been shipped. If your order has a tracking number, check with the shipper to confirm the delivery status. If the order status shows "delivered" and you have not received your items please contact us.

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When is my credit card charged?  by 

Your credit card will be charged the moment your order ships.

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When will an out-of-stock item become available for purchase?  by 

An estimated availability date will be provided for out-of-stock items that are in-transit to our warehouse. If there is no date provided, please check back with us soon.

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When will my backorder arrive?  by 

Backordered items are items that are currently out-of-stock but are expected to arrive within 60 days. We will ship the item out to you as soon as it arrives.

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